Refunds
Refund Policy
This policy explains how refunds work for paid credits, memberships, and failed generations.
Last updated: May 28, 2026
Payment status
Checkout is handled by a secure payment provider.
Payment refund requests are reviewed manually. Contact support to request a review.
Future paid credits
Unused purchased credits may be eligible for a refund after manual review.
Credits already used for a completed generation are generally not refundable, because generation consumes third-party AI resources.
Failed generations
Eligible failed generations return their generation credits automatically.
Policy violations, unsafe uploads, or unsupported inputs may be rejected before generation and may not qualify for payment refunds.
Abuse and policy violations
Refunds may be denied for abuse, fraudulent use, chargeback abuse, or attempts to generate prohibited content.